Returns and Refunds Policy

Last updated: 20 October 2026

We want you to be happy with your purchase. This policy explains how returns, exchanges and refunds work. It forms part of our Terms and Conditions and does not limit your rights under the Consumer Protection Act 68 of 2008 (CPA) or the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

1. Changed your mind (7-day cooling-off)

For orders placed on our website you may cancel and return your goods within 7 days of receiving them, without giving a reason. To qualify, the goods must be unused, undamaged, and in their original packaging with all accessories. You are responsible for the cost of returning the goods to us. For hygiene reasons, please keep the seals on in-ear earphones and similar products if you intend to return them.

2. Faulty or defective goods

If goods are defective, unsafe, not as described, or not of good quality, you may return them within 6 months of delivery and choose a repair, a replacement or a refund, as provided by section 56 of the CPA. We cover the cost of returning faulty or incorrect items. Please contact us as soon as you notice the problem.

3. What is not covered

The defect rights above do not cover damage caused by misuse, accident, water or liquid damage, unauthorised repairs, or normal wear and tear.

4. How to return an item

1. Email info@ilyascellular.co.za or WhatsApp +27 64 738 8918 with your order number, the item you wish to return, the reason, and photos if the item is faulty or damaged.
2. We will confirm the return and tell you where to send or hand in the goods.
3. Pack the item securely in its original packaging.
4. Once we receive and inspect the item, we will confirm whether it qualifies and process your repair, replacement or refund.

5. Refunds

Approved refunds are paid to the original payment method. Where you used the 7-day cooling-off right we will refund you within 30 days of cancellation, and usually much sooner. Refunds for faulty goods include the original delivery cost where the law requires it. Your bank may take a few extra days to show the refund.

6. Exchanges

If you would like a different product or size, contact us. Exchanges are subject to stock availability, and any price difference must be settled before the exchange is sent.

Contact us

Ilyas Cellular
298 Boom and 5th Street, Marabastad, Pretoria, South Africa
Phone / WhatsApp: +27 64 738 8918
Email: info@ilyascellular.co.za
Or use our Contact page.