Shipping Policy
Last updated: 20 October 2026
This policy explains how we deliver orders placed on our website. Delivery times below are estimates, not guarantees.
1. Where we deliver
We deliver to addresses within South Africa through trusted courier partners. If you need delivery elsewhere, please contact us before ordering.
2. Order processing
Orders are normally processed and handed to the courier within 1 to 2 business days after payment is confirmed. Business days are Monday to Friday, excluding public holidays. Orders placed after hours, on weekends or on public holidays are processed on the next business day.
3. Estimated delivery times
- Major centres (for example Gauteng, Cape Town, Durban): 2 to 4 business days after dispatch.
- Other towns and regional areas: 4 to 7 business days.
- Remote and rural areas: up to 10 business days.
Delays can occur during peak periods, public holidays, bad weather or because of courier disruptions.
4. Shipping costs
Shipping costs are calculated at checkout and shown before you pay. Any free-shipping offers will be shown on the website and apply only as described in the offer.
5. Tracking
Once your order is dispatched we will send you the courier tracking details by email or WhatsApp. You can also use the Order Tracking page on our website.
6. Delivery address and receiving your order
Please make sure your delivery address and phone number are correct and complete. Someone should be available to receive the parcel. If the courier cannot deliver, they will usually attempt delivery again or contact you. Extra costs caused by an incorrect address or repeated failed deliveries may be charged to you.
7. Risk and ownership
Ownership of the goods passes to you once they are delivered and paid for. Please check your parcel when it arrives.
8. Damaged or missing items
If your parcel arrives damaged or an item is missing, please email info@ilyascellular.co.za or WhatsApp +27 64 738 8918 within 48 hours of delivery with your order number and clear photos of the parcel and the item. We will arrange a replacement or refund in line with our Returns and Refunds Policy.
Contact us
Ilyas Cellular
298 Boom and 5th Street, Marabastad, Pretoria, South Africa
Phone / WhatsApp: +27 64 738 8918
Email: info@ilyascellular.co.za
Or use our Contact page.
