Privacy Policy
Last updated: 20 October 2026
Ilyas Cellular respects your privacy. This policy explains what personal information we collect, why we collect it, and your rights under the Protection of Personal Information Act 4 of 2013 (POPIA).
1. Responsible party
The responsible party is Ilyas Cellular, 298 Boom and 5th Street, Marabastad, Pretoria, South Africa. Our contact details are at the end of this policy.
2. Information we collect
- Identity and contact details: name, email address, phone number.
- Delivery and billing addresses.
- Order information: the products you buy, order history and payment status. We do not store your full card details; payments are handled by our payment providers.
- Technical information: IP address, browser type, device information and pages visited, collected through cookies and similar tools.
- Messages you send us through our contact form, email or WhatsApp.
3. Why we use your information
- To process and deliver your orders and provide customer support.
- To manage your account and order tracking.
- To meet legal, tax and accounting obligations.
- To prevent fraud and keep the website secure.
- To send you news and offers by email, only where you have opted in. You can unsubscribe at any time.
- To understand how the website is used and improve it.
4. Sharing your information
We only share personal information where needed to run our business: with couriers to deliver your order, payment providers to process payments, website hosting and email service providers, and professional advisers or authorities where the law requires. These providers may only use your information to provide their services to us. We do not sell your personal information.
5. Transfers outside South Africa
Some of our service providers, such as website hosting or email tools, may store information outside South Africa. Where this happens we take reasonable steps to make sure your information is protected to a standard comparable to POPIA.
6. Cookies
We use cookies to keep your cart working, remember your preferences and understand website traffic. You can block or delete cookies in your browser settings, but parts of the website, such as the cart and checkout, may stop working.
7. How long we keep information
We keep personal information only as long as needed for the purposes above or as required by law, for example tax and accounting records.
8. Security
We take reasonable technical and organisational measures to protect your information from loss, misuse and unauthorised access. No online system is completely secure, so please protect your account password.
9. Your rights
You may ask us to confirm what personal information we hold about you, to correct or delete it, or to stop using it for direct marketing. You may also object to processing and withdraw your consent at any time. Email us at info@ilyascellular.co.za to exercise these rights and we will respond within a reasonable time.
10. Children
The website is not intended for children under 18 and we do not knowingly collect their information.
11. Complaints
If you are unhappy with how we handle your information, please contact us first. You also have the right to complain to the Information Regulator (South Africa): website inforegulator.org.za, email inforeg@inforegulator.org.za.
12. Changes to this policy
We may update this policy from time to time. The latest version is always published on this page.
Contact us
Ilyas Cellular
298 Boom and 5th Street, Marabastad, Pretoria, South Africa
Phone / WhatsApp: +27 64 738 8918
Email: info@ilyascellular.co.za
Or use our Contact page.
